FNB

FNB has extend its operating hours at 202 of its branches in Gauteng as of 1 July 2015. With 58 branches located in malls to be open for business on Sundays.

“The decision to extend business hours at FNB branches is based on demand by our customers; we wanted to ensure we service them at times and locations that are convenient for them. As a start the extended hours and Sunday trading will be implemented only in Gauteng. While branch hours are being extended, our digital channels remain key platforms of banking and will be accessible at branches or remotely because they are central to FNB’s banking ecosystem. ” says Lee -Anne Van Zyl, CEO of FNB Points of Presence.

 

202 FNB Branches will be operating over extended hours: 

  • 159 will operate from 08h00 – 17h30 (Monday – Friday) and 08h00 – 13h00 on Saturdays.
  •  58 branches out of this group will operate on Sundays. These branches are located in malls around Gauteng.
  • 43 will extend hours from 09h00 – 16h00 (Monday-Friday) and 08h00 – 13h00 on Saturdays
  • The branch at Wits University will now operate from 09:h00 – 16:00 but will be closed on Sundays

According to studies conducted by FNB, there’s a dramatic decline in foot traffic in CBD locations on weekends while there’s a sharp increase in Malls.

The findings of the pilot in Gauteng and customers needs will be assessed at the end of a four month period before extended operating hours are rolled out to the rest of the country,” adds van Zyl

FNB, who are simultaneously increasing their digital mobile offerings, expects footfall to increase at branches due to the extension of hours; however, the bank has conducted an impact assessment to determine the extent of visitors. Branches are adequately staffed and processes have been put in place to assist frontline staff in managing increased foot traffic. It is expected that footfall will increase during weekdays and on Sundays; a queue management system is in place to monitor and manage volumes.

“The branches that will operate on Sundays will not offer teller services; we will have staff on the ground to assist customers with their queries when using our digital platforms. Despite not having teller presence customers will still be able to conduct their banking as normal,” concludes Van Zyl

List of Fnb Branches With Extended Times:


Hours per type:

Branch TypeNumberMonday to FridaySaturdaySunday
Regional5508h00 – 17h3008h00 – 13h0009h00 – 13h00
Community3808h00 – 17h3008h00 – 13h00Closed
Neighbourhood3908h00 – 17h3008h00 – 13h00Closed
Industrial309h00 – 16h0008h00 – 13h00Closed
CBD6709h00 – 16h0008h00 – 13h00Closed
Educational (Wits)109h00 – 16h00ClosedClosed

 

The following 58 FNB Mall branches will be open for Sunday Trading:

REGION BRANCH NAME
Gauteng South EastBalfour Park
Gauteng South EastBedford Gardens
Gauteng North TshwaneBoulders
Gauteng South EastBracken City
Gauteng North TshwaneBrooklyn
Gauteng North JHBBryanston
Gauteng North JHBClearwater Mall – Sales & Service
Gauteng North JHBCradlestone
Gauteng North JHBCresta Centre
Gauteng North JHBDiepsloot
Gauteng North TshwanedotFNB Centurion Mall
Gauteng North JHBdotFNB Cradlestone
Gauteng South EastdotFNB Eastgate
Gauteng North JHBdotFNB Hyde Park
Gauteng North JHBdotFNB Nicolway
Gauteng South EastEast Rand Mall
Gauteng South EastEastgate
Gauteng South WestEvaton Plaza
Gauteng North JHBFestival mall
Gauteng North TshwaneForest Hill
Gauteng North JHBFourways Mall
Gauteng South EastGolden Walk
Gauteng North JHBGreenstone Branch
Gauteng South EastHeidelberg Mall
Gauteng North TshwaneIrene
Gauteng South WestJabulani Mall
Gauteng North JHBKey West
Gauteng North JHBKillarney
Gauteng North TshwaneKolonnade
Gauteng South EastLakeside Mall
Gauteng North TshwaneLifestyle Centurion
Gauteng North TshwaneLynnwood
Gauteng North TshwaneMabopane
Gauteng South EastMall @ Carnival
Gauteng North TshwaneMamelodi
Gauteng South WestMaponya Mall
Gauteng North JHBMelrose Arch
Gauteng North TshwaneMenlyn Park
Gauteng South EastNorthmead Square
Gauteng North JHBNorthgate
Gauteng South EastNorwood Mall
Gauteng North JHBOR Tambo
Gauteng South WestPark Central
Gauteng South EastPrimrose
Gauteng South WestProtea Glen
Gauteng North JHBRandburg Square
Gauteng North JHBSandton City
Gauteng South EastSouthgate
Gauteng North TshwaneSunny Park
Gauteng South EastSunward Park
Gauteng South EastThe Glen
Gauteng North TshwaneThe Reds
Gauteng South EastTsakane Mall
Gauteng South WestVaal Mall
Gauteng North TshwaneWest End
Gauteng South WestWestgate
Gauteng North TshwaneWoodlands Boulevard
Gauteng North JHBWoodmead

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